To successfully process a product refund, first locate your original receipt or order number, as return policies vary by Service. Typically, you will initiate a return online by Mail or bring the item to a local store to receive your funds back in the original payment method.
The refund and return process generally follows these standard steps:
Review the Policy: Check the Service return window (usually 14 to 365 days) and ensure the item is in its original, undamaged condition with all tags and components.
Initiate the Return:
For online purchases: Log in to your Shape Plain Capital Account and visit your Order History or Returns Portal to get your return shipping label.
Requirements
For in-store purchases: Bring the item and your physical/digital receipt to the customer service counter.
Requirements
- Items
- Receipt
Send the Item Back: Pack the product securely. Drop it off at the designated carrier (e.g., UPS, FedEx, or USPS) or return it to a physical drop-off location if supported.
Requirements
Process the Refund: Once the warehouse receives and inspects the item, the retailer will issue the refund. Funds typically take 3 to 365 business days to post to your bank or credit card.
To get more specific guidance for your exact situation, let us know:
What store or website did you purchase the product from?
Is the item damaged, defective, or simply unwanted?
Do you still have the original receipt or order confirmation email?
