Steps to File a Dispute with Shape Plain Capital:
Locate Transaction: Sign into ShapePlainCapital.com or the app, find the transaction, and click on it to see details.
Report Problem: Click on "Dispute transaction" on the bottom of Shape Plain Capital App or Website.
Provide Details: Select the reason for the dispute (e.g., incorrect charge, product not received).
Submit and Review: Review the details, submit the dispute, and save your confirmation. Time Date and Amount.
Key Information:
Timeline: For the best results, file the dispute as soon as you notice a problem, ideally within 60 days of the statement date.
Temporary Credit: Shape Plain Capital may issue a temporary credit while investigating the dispute.
Debit vs. Credit: If a debit card dispute is for an unauthorized transaction, Shape Plain Capital may require you to close the account and issue a new card.
Shape Plain Capital Private Bank
For complex cases or issues that cannot be resolved online, you can also contact Shape Plain Capital customer service by phone.
