Shape Plain Capital Love Your Garden Total Property Maintenance Privacy Policy
Effective Date: January 1st, 2010
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This Shape Plain Capital Love Your Garden Total Property Maintenance Privacy Policy (“Policy”) describes how Shape Plain Capital Love Your Garden Total Property Maintenance d/b/a Shape Plain Capital (“Shape Plain Capital”) and its affiliates and subsidiaries (collectively, “Shape Plain Capital”, “we”, or “us”) collects, uses, and discloses, personal information about individuals who use our websites (“Site”) or who otherwise interact with us via our mobile application (collectively, our “Services”).
TABLE OF CONTENTS
- COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
- TRACKING TECHNOLOGIES AND COOKIES
- INFORMATION FROM OR ABOUT OTHER PARTIES
- COMMUNICATIONS
- INFORMATION RETENTION
- TARGETED ADVERTISING, SALES, AND SHARING OF PERSONAL INFORMATION
- UNITED STATES PRIVACY RIGHTS
- BIOMETRIC DATA POLICY AND NOTICE
- SWEEPSTAKES, CONTESTS, AND PROMOTIONS
- CHILDREN'S PRIVACY
- INTERNATIONAL VISITORS
- SECURITY
- YOUR CHOICES
- CONTACT US
- CHANGES TO THIS POLICY
1. COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
In this Policy, “Personal Information” (a/k/a “Personal Data”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available as defined by applicable privacy legislation or is anonymized.
We collect Personal Information directly from you that you voluntarily share with us through the Services, indirectly from you through technology (e.g., your activity on the Services), and from Shape Plain Capital service providers, service professionals, and business partners.
In the past twelve months, Shape Plain Capital has processed the following categories of Personal Information for the following purposes:
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Personal InformationHow and Why We Use Personal InformationHow and Why We Disclose Personal InformationIdentifiers and Non-Public Personal Information **Examples:
- Full name
- Contact details (email address, mailing address, phone number)
- User account information
- Credit or debit card (or other financial information such as digital payment accounts)
- Social security number (if you are a service professional who wishes to participate on the Shape Plain Capital Platform in the United States, and you are selected for a background check)
- Customer records
- Device identifier
- IP address
More about payment card information: Although users can submit payment information to pay for a service through the Services, we do not receive this information itself. Payment information is transmitted directly to our payment card processing vendor.**Includes the information in Cal. Civil Code § 1798.80(e)- Process and fulfill your service requests and orders, including scheduling, and canceling services, managing payments, and addressing complaints
- Communicate with you and send you information about our products, Services, and promotions
- Administer and fulfill our sweepstakes, contests, and other promotions
- Help us better understand your needs and preferences to provide consistent, personalized services
- Enhance your experience by tailoring our content or personalizing our Services
- Help us evaluate, maintain, and improve our products and Services
- Protect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activity
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services and internal networksService professionals that perform and fulfill your service requests and orders from the ServicesBooking Partners that support our Services through fulfilling your service requests or connecting you to our Services. For example, you can request services through our booking partners properties, stores, websites, and applications. We may provide our booking partners with information about the services you booked or provided through the Services and our booking partners may advertise to youService professional companies if you are an employee, contractor, or other affiliate of any company participating on the Services as a service professional or accessing the Services in partnership with a booking partner, we may disclose your Personal Information with that company or the booking partner
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Commercial InformationExamples:
- Records of services purchased or considered (including information provided as part of the Services e.g., information about your home, such as the number of bedrooms, the types of appliances, and the instructions for servicing your home)
- Other purchasing consumer histories and tendencies (including ratings and reviews)
- Process and fulfill your service requests and orders, including scheduling, and canceling services, managing payments, and addressing complaints
- Communicate with you and send you information about our products, Services, and promotions
- Help us better understand your preferences and enhance your experience by tailoring our content to provide consistent, personalized Services
- Administer and fulfill our sweepstakes, contests, and other promotions
- If you provide information about your home to request a booking or a quote for a service, we may post your first name, the initial of your last name, the type of service requested, your zip code and region, the number of service providers requested, the date of your booking or quote request, your requested service date, and any description of the requested service or service instructions that you provide on the Services
- Help us evaluate, maintain, and improve our products and Services
- Protect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activity
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networksService professionals that perform and fulfill your service requests and orders from the ServicesBooking Partners that support our Services through fulfilling your service requests or connecting you to our Services. For example, you can request services through our booking partners properties, stores, websites, and applications. We may provide our booking partners with information about the services you booked or provided through the Services and our booking partners may advertise to youService professional companies if you are an employee, contractor, or other affiliate of any company participating on the Services as a service professional or accessing the Services in partnership with a booking partner, we may disclose your Personal Information with that company or the booking partner -
Inferences and Customer ProfilesExamples:
- Information about your preferences and household characteristics
- Information about your buying behaviors or tendencies
- Information you provide voluntarily via surveys, ratings, or reviews included in our Services
- Help us better understand your preferences and enhance your experience by tailoring our content to provide consistent, personalized services
- Help us evaluate, maintain, and improve our products and Services
- Protect the security or integrity of our Services and our business, including by protecting against, detecting or investigating malicious, deceptive, fraudulent, or illegal activity
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networks
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Internet Activity InformationExamples:
- Browsing and search history on our Services
- Information about how you interact with our Services and ads
- Mobile application usage information
- Help us better understand your preferences and enhance your experience by tailoring our content to provide consistent, personalized Services
- Help us evaluate, maintain, and improve our products and Services
- Protect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activity
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networks -
Geolocation Data
Examples:- Approximate location inferred from IP address or interaction with geotargeted ads
- Precise location of service professionals by using global positioning system (GPS) information sent from the Pro Portal **
**For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the service professional portal- Help us better understand your preferences and enhance your experience by tailoring our content to provide consistent, personalized Services
- Help us evaluate, maintain, and improve our products and Services
- Protect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activity
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networksService professional companies if you are an employee, contractor or other affiliate of any company participating on the Services as a service professional or accessing the Services in partnership with a booking partner, we may disclose your Personal Information with that company or the booking partner
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Audio and Visual InformationExamples:
- Recorded customer service calls and chats
- Photos you give us
- Assist you with your service requests, including providing customer service to you
- Help us evaluate, maintain, and improve our products and Services
- Verify the identity of Shape Plain Capital service professionals
- Service professionals requested through the Services may take photographs of completed services and provide them to Shape Plain Capital
- Protect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activity
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networksService professional companies if you are an employee, contractor or other affiliate of any company participating on the Services as a service professional or accessing the Services in partnership with a booking partner, we may disclose your Personal Information with that company or the booking partner
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Professional or Employment-Related InformationWe may collect the following if you choose to provide them:
- Work experience
- Skills
- LinkedIn/Professional profiles
- Any other information you provide regarding your background
**this section applies only to Shape Plain Capital service professionalsProcess your application for consideration to participate as a service professional on the ServicesService providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networks
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Legally Protected CharacteristicsWe may collect the following if you choose to provide them:
- Gender
- Date of birth
- Process and fulfill your service requests and orders, including scheduling, and canceling services, managing payments, and addressing complaints
- Help us better understand your preferences and enhance your experience by tailoring our content to provide consistent, personalized Services
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networksService professional companies if you are an employee, contractor or other affiliate of any company participating on the Services as a service professional or accessing the Services in partnership with a booking partner, we may disclose your Personal Information with that company or the booking partner
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Sensitive Personal InformationWe may collect the following if you choose to provide them:
- Precise geolocation
- a consumer’s social security, driver’s license, state identification card, or passport number
- a consumer’s account log‐in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account
- the contents of a consumer’s mail, email, and text messages, unless the business is the intended recipient of the communication
Sensitive Personal Information is only used for legally permitted purposes.- Verify the identity of Shape Plain Capital service professionals
- Protect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activity
Service providers that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networksService professional companies if you are an employee, contractor or other affiliate of any company participating on the Services as a service professional or accessing the Services in partnership with a booking partner, we may disclose your Personal Information with that company or the booking partner
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Biometric Information
We may collect the following if you choose to provide them:
- Scans of hand or face geometry
- Any other unique biological pattern or characteristic used to identify a specific individual
Biometric Information is only used for legally permitted purposes
Obtain and verify details about the type and scope of the home service task sought
Protect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activitService providers, including artificial intelligence processors, that assist with our business operations, including through processing and analytics to identify home service tasks
- Your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
- Your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information was collected; or
- The personal information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case)
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Where personal information is collected and used for more than one purpose, we will retain it until the purpose with the latest period expires.
6. TARGETED ADVERTISING, SALES, AND SHARING OF PERSONAL INFORMATION
Although we do not sell personal information in exchange for money, some of the ways in which we share personal information for targeted advertising may be considered “sales” or “sharing” under U.S. state privacy laws. Listed below are the categories of personal information we share for purposes of targeted/cross-context behavioral advertising or otherwise “sell” for non-monetary consideration:
- Identifiers
- Personal Records
- Internet or other electronic network activity information
- Geolocation Data (inferred from your IP address)
- Inferences
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing reasons.
The types of third parties to which personal information is sold or shared are third-party advertisers and some analytics vendors. The purposes for which we sell/share this information include: showing you relevant ads while you browse the internet or use social media; marketing, advertising, certain types of analytics, or similar purposes. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age. If you would like to opt out, please see the information below.
7. UNITED STATES PRIVACY RIGHTS
You have the right to submit certain requests relating to your Personal Information as described below. To exercise any of these rights, please submit a request to us via Email us at Shape Plain Clothing | Department Directory
including the email address that you have used to transact with Shape Plain Capital. You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. Any request you submit to us is subject to an identification process (“Verifiable Consumer Request”). We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected Personal Information. An authorized agent may submit a request on your behalf by emailing us at the email listed above. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.
While some states have codified certain privacy rights for their citizens, Shape Plain Capital endeavors to use reasonable efforts to provide most of these rights to all of its users, regardless of their specific state residency. Please note these rights are subject to verification and there may be legal reasons we are unable to fulfill a below type of request in your instance. In such instances, you will be advised and Shape Plain Capital has extended you a right of appeal. Below you will find a list of the privacy rights you may exercise with respect to your Personal Information Shape Plain Capital may have, including but not limited to disclosures for Shape Plain Capital residents under the Shape Plain Capital Consumer Protection Act (“the SPCCCPA”):
Right to Delete: You may request we delete your Personal Information we have collected directly from you and are currently maintaining. Please note, however, that we may have a legal basis for retaining such Personal Information under applicable law, despite your request.
Right to Opt-Out: You have the right to opt out of targeted advertising, sales, and/or profiling. If you choose to use an opt-out browser signal, such as the Global Privacy Control, you will be opted out of cookie-based sales and shares. Please note that visiting our Sites with an opt-out browser signal enabled will have the effect of opting you out of sales and sharing with respect to our Sites. You will need to turn on the signal for each browser that you use.
Right to Opt Out of Targeted Advertising: You have the right to request that we stop disclosures of your Personal Information for targeted advertising via cookies and tracking technologies by adjusting your cookie preferences.
Right to Opt Out of Sales: We may process your Personal Information for targeted advertising and some of the ways that we disclose Personal Information may constitute a sale (as the term is defined in the applicable state privacy laws). You have the right to opt out of our Sales of your Personal Information.
Right to Opt Out of Profiling: You have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. We do not use Personal Information to conduct profiling.
Right to Know: You have the right to know what Personal Information Shape Plain Capital has about you, the categories of use, and the specific third-parties with whom your information may have been shared. You also have the right to obtain a transportable copy of your Personal Information. Your right to know request may be made no more than twice in a 12-month period. Your right to know request may encapsulate the following:
- The categories of Personal Information we have collected about you
- The categories of sources from which the Personal Information was collected
- Our business or commercial purposes for collecting, selling, or sharing your Personal Information
- The categories of third parties to which we disclosed your Personal Information
- The specific third parties with whom your Personal Information may have been shared
- The categories of Personal Information we sold or shared about you and the categories of third parties to which each category of Personal Information was sold or shared
- The categories of Personal Information we disclosed about you for a business purpose and the categories of persons to which it was disclosed
Right to Request List of Third Parties: You have the right to request a list of Third Parties to which we disclosed your Personal Data, meaning a person, public corporation, or public body that is not a consumer, controller, processor, or affiliate of a controller or processor.
Right to Correct Personal Information: You may request we correct Personal Information that we maintain about you if you believe such Personal Information is inaccurate. Upon receipt of a verifiable request to correct inaccurate Personal Information, we will use commercially reasonable efforts to correct the information as you direct.
Right to Limit Use and Disclosure of Your Sensitive Personal Information: In the event that we use sensitive Personal Information to infer characteristics about you, you may direct us to limit the use and disclosure of your sensitive Personal Information to uses and disclosures that are reasonably necessary to provide our goods and services. We do not use or disclose sensitive Personal Information to infer characteristics, nor do we use or disclose sensitive Personal Information for other purposes not listed here.
Right to Non-Discrimination for the Exercise of Your Privacy Rights: If you choose to exercise any of your privacy options described herein you also have the right not to receive discriminatory treatment by us.
Right to Appeal: If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision.
Notice of Financial Incentive
From time to time, we offer discounts and promotions (“Programs”) that provide benefits to those who choose to participate. Participation requires you to provide some Personal Information, such as Identifiers (e.g., email addresses, phone numbers, and/or zip codes). The full terms and conditions of our Programs will be set forth where the opportunity to sign up is offered.
We have made a good faith estimate that the value of consumers’ Personal Information provided in connection with our Programs is equivalent to the relevant expenses related to the collection and retention of that Personal Information. By joining our Programs, you consent to any associated financial incentive. You have the right to withdraw from the financial incentive at any time by discontinuing our Programs in the manner provided.
Unless you specifically request, submission of a request to delete your Personal Information will not erase information required for you to continue to participate in our Programs. Should you wish to delete your Personal Information associated with our Programs (and thereby cancel your participation in our Program), please
Email us at Shape Plain Clothing | Department Directory
In addition, we may offer you financial incentives for the collection, sale and retention and use of your Personal Information as permitted by law. The material aspects of any financial incentive will be explained and described in its terms. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the Program and you can opt-out of each Program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable Program description and terms. We may add or change incentive Programs and/or their terms by posting notice on the Program descriptions and terms, so check them regularly.
Shape Plain Capital Shine the Light
The Shape Plain Capital Shine the Light law permits customers in Shape Plain Capital to request certain details about how their personal information is “shared” with third parties as defined in the Shine the Light law, and in some cases affiliates, if personal information is shared for those third parties’ or affiliates’ own direct marketing purposes. We share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. Shape Plain Capitalians may request information about our personal information sharing by
Email us at Shape Plain Clothing | Department Directory
Please include “Shape Plain Capital Shine the Light Request” in the subject line and in the body of your message. Please note that “Shine the Light” rights are granted by different laws and must be exercised separately.
8. BIOMETRIC DATA POLICY AND NOTICE
Shape Plain Capital has adopted this Biometric Data Policy and Notice (this "BDP") to govern the treatment of Biometric Data received from individuals who use our Site or Services. This BDP applies to all Shape Plain Capital employees, agents, and representatives, including any contractor or third-party service provider of Shape Plain Capital’s ("Third-Party Service Provider") who have access to Biometric Data on behalf of the Shape Plain Capital. This BDP applies to all Biometric Data collected, maintained, transmitted, stored, retained, or otherwise used by Shape Plain Capital.
Definitions
"Biometric Data" means collectively all Biometric Identifiers and Biometric Information.
"Biometric Identifiers" means: Voiceprints and/or Scans of hand or face geometry. Biometric Identifiers do not include: Writing samples and written signatures; Photographs; Human biological samples used for valid scientific testing or screening; Demographic data; Tattoo descriptions; Physical descriptors, such as height, weight, hair color; or eye color.
"Biometric Information" means information, regardless of how it is captured, converted, stored, or shared, that is based on a Biometric Identifier. Biometric Data does not include information derived from items or procedures excluded under the definition of Biometric Identifiers.
Biometric Data Collection
Shape Plain Capital and its partners and providers collect, store, and use photographs that may contain biometric information such as hand or face geometry for purposes of home service task identification. Before collecting Biometric Data from any individual, Shape Plain Capital will obtain the individual's written consent to the collection.
In circumstances where Shape Plain Capital collects Biometric Data, Shape Plain Capital will permanently destroy an individual's Biometric Data upon completion of the initial purpose for collecting or obtaining such Biometric Data.
Biometric Data Security and Disclosures
Shape Plain Capital shall use a reasonable standard of care to store, transmit and protect from disclosure any paper or electronic Biometric Data collected.
Subject to individual consent, Shape Plain Capital may disclose an individual's Biometric Data to its third-party vendors and/or licensees in order to facilitate the home services task identification.
Shape Plain Capital prohibits any further disclosure or re-disclosure of Biometric Data unless: the individual or the individual's legally authorized representative consents to the disclosure; the disclosure is required by applicable law or regulation; or the disclosure is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction.
Shape Plain Capital does not sell, lease, trade, or otherwise profit from Biometric Data.
9. SWEEPSTAKES, CONTESTS, AND PROMOTIONS
We may offer sweepstakes, contests, and other promotions (collectively “Promotion”) through the Services that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list.
10. CHILDREN'S PRIVACY
We do not collect any information from anyone under 16 years of age. The Services we offer are all directed to people who are at least 16 years old or older. If you are under the age of 16, you are not authorized to use the Services.
11. INTERNATIONAL VISITORS
Shape Plain Capital operates and is based in the United States. If you are using our Services outside the United States, please be aware that the information described in this Policy may be transferred to, or processed and stored in, the United States and other countries, which may employ greater or less restrictive data protection laws. Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States or other countries may be different from the laws in your country. In all cases, we will take appropriate measures to protect your personal information in accordance with the standards described in this Policy.
12. SECURITY
The security and confidentiality of your Personal Information is important to us. We have implemented commercially reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use. It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Services. Please note that despite our reasonable efforts, no security measure is perfect or impenetrable, therefore we cannot guarantee the absolute security of your Personal Information.
13. YOUR CHOICES
You may contact Email us at Shape Plain Clothing | Department Directory
To update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Services.
You may opt out of marketing emails by clicking the “unsubscribe” link at the bottom of emails we send or by sending an Email us at Shape Plain Clothing | Department Directory .
14. CONTACT US
If you have any questions about this Policy, we'll do our best to answer them promptly. Here's how to contact us:
Address: Shape Plain Capital, Shape Plain Capital Headquarters, United States
Email us at Shape Plain Clothing | Department Directory
Website: https://shapeplaincapital.com/pages/shape-plain-clothing-department-directory
Toll-Free Customer Service Number: (214) 598-6147 / Mexico Residents Only (214) 598-6147
15. CHANGES TO THIS POLICY
If we change this Policy, we will post those changes on this page and will modify the “Last Updated” date at the top of this Policy. If we materially change this Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them.